For ages 21+

Responsible Gaming — Stay Safe and Informed

ac 44 offers betting and casino games for entertainment — but that is only truly enjoyable when play stays within control. On this page you will find how to set your own limits, when to be careful, and where to get help.

For persons aged 21 and above only

Gaming is for entertainment, not a way to relieve stress

Online gaming or betting is a form of entertainment — much like watching a film or spending time at a cricket ground. ac 44 always wants every player to make decisions consciously and freely. But when gaming becomes a habit or causes harm, it is no longer entertainment.

Under ac 44's Terms and Conditions, you must be at least 21 years old to use the platform. Minors are strictly prohibited from opening an account, and we follow an age verification process to enforce this.

Gambling addiction is a recognised mental health condition. It can have a deep impact on personal relationships, financial wellbeing, and mental health. ac 44 believes that creating a responsible gaming environment is important not only for the player, but also for their family and loved ones.

Our Privacy Policy details how we keep your information secure and how we handle responsible gaming-related data. For any questions, ac 44's 24/7 live chat or email support is always available.

Keep in Mind

Set a budget in advance
Do not play to chase losses
Do not bet while drinking alcohol
Do not play with someone else's money
Take regular breaks

Tools to Keep Yourself Safe

ac 44 provides several self-regulation tools for its players. Using these, you can set your own playing limits and time on your terms.

Deposit Limit

Set your own cap on daily, weekly or monthly deposits. Once a limit is set, it takes effect immediately.

Financial Control

Session Time Reminder

Receive automatic alerts after a set time so you know how long you have been playing. A simple way to stay aware.

Time Awareness

Self-Exclusion

Temporarily close your account for a set period — from 7 days up to 6 months. You will not be able to log in during this time.

Account Control

Loss Limit

Set the maximum amount you can lose within a given period. If the limit is reached, betting will stop automatically.

Loss Control

Cooling-Off Period

Take a short break after a sudden big loss or period of stress. Contact support to temporarily close your account for 24 hours up to 7 days.

Emergency Break

Betting History Review

View your full betting and transaction history at any time. Being aware of your own patterns is the first step in responsible gaming.

Self-Monitoring

To activate these tools, contact ac 44's 24/7 live chat support or write to the support email — the team is always ready to help in both Bengali and English.

Warning Signs of a Problem

If you notice any of the following in yourself or someone close to you, it is time to pay attention.

Feeling the urge to bet more and more to chase losses
Repeatedly trying to stop playing but failing
Hiding the amount you play and your losses from family or friends
Gaming affecting your daily life, studies or job
Taking loans or using someone else's money to bet
Feeling restless, irritable or anxious when not playing
Turning to gaming to escape problems or stress
Spending savings or household money on gaming

Ask Yourself

In the past month, have you lost an amount on betting or casino games that has put you in difficulty to repay? If the answer is yes, seeking help now is the right decision.

Where to Get Help

Asking for help takes courage. Support is available from ac 44's support team, from family, and from professional counsellors.

ac 44 Live Chat Support

Contact ac 44's 24/7 live chat and a trained support agent will help you in Bengali to activate self-exclusion, set a deposit limit, or temporarily close your account.

Email Support

If you are not comfortable speaking on live chat, write to ac 44's support email. Responsible gaming requests are accepted in both Bengali and English.

Family and Loved Ones

Let a family member or a trusted friend know about the situation. Their support and understanding can play the most important role in overcoming the problem.

Professional Mental Health Counsellors

Mental health specialists and addiction counsellors are available in Bangladesh. You can speak with trained counsellors at the psychiatry departments of government hospitals or at private clinics — there is nothing to be ashamed of.

Support Groups

You can join a support group or self-help group to recover from gambling addiction. People who have been through the same situation help each other here — which makes the path to recovery much easier.

ac 44's Commitment

ac 44 is not just a gaming platform — it is an effort to build a responsible environment. We want every player to stay safe and make their own decisions.

If you have a question that is not answered here, you will find more information on our FAQ page. Many important questions about responsible gaming are answered there.

We believe the responsibility for building a healthy gaming culture lies not only with the player — but also with the platform. That is why ac 44 actively takes the following steps.

Mandatory age verification at account registration
Strict controls to prevent use by minors
Automatic monitoring of suspicious betting patterns
Prompt activation of self-exclusion upon a player's request
Training the support team in responsible gaming
No advertising aimed at minors in bonuses or promotions

Questions About Responsible Gaming

Yes, once the set period ends, your account can be reactivated. However, during the period, logging in or placing bets will not be possible. If you need a long-term break, a permanent exclusion can also be requested — reversing that request will require additional verification.

Decreasing a deposit limit takes effect immediately. However, a request to increase the limit has a waiting period — this is to prevent impulsive decisions. For any change, contact ac 44 via live chat or email support.

Start by having an open, empathetic conversation with them — not with anger or blame. Let them know you are there for them. If the problem appears serious, encourage them to see a professional mental health counsellor. You can also notify ac 44 support, and the necessary steps will be taken.

No. The minimum age for all casino and betting activity at ac 44 is 21. People aged 18 or 20 cannot open an account or play on this platform. If caught during the age verification process, the account will be closed and any deposited funds will not be returned.

If you keep session time reminders on, you will receive alerts at set intervals. Also, check your betting history regularly — looking at how much time and money you have spent will make it clear. If you feel you are losing control, contact live chat right away.

Bonus balances on your account are suspended during self-exclusion. Once the exclusion period ends and the account is reactivated, your remaining real balance will be returned — however, this may vary depending on bonus terms and expiry. Contact support for details.