ac 44's Privacy Policy
This policy describes in detail what personal information is collected when you use the ac 44 platform, how that information is processed, and what steps we take to keep it secure.
1. Introduction and Scope
ac 44 is an online entertainment and betting platform operated for users in Bangladesh. This privacy policy explains what information is collected when you use the ac 44 website (https://ac-44.cam), how that information is processed, and what steps we take to protect it.
This policy applies to all users of the ac 44 platform — whether you are a registered member or simply visiting the website. If you have already read our Terms and Conditions, you will understand that ac 44 places the highest priority on protecting user rights.
This privacy policy is consistent with applicable laws and regulations in Bangladesh. Our primary goal is to ensure proper protection of your personal information and to maintain full transparency in how that information is used.
2. What Information We Collect
Various types of information are collected when you register and use services on ac 44. This information falls into two main categories: information you provide directly and information collected automatically.
2.1 Information You Provide Directly
Information you provide yourself during registration, login, and transactions:
- Full name and date of birth (for age verification — you must be 21+ to use the service)
- Email address and mobile number
- National ID or passport number (for identity verification)
- Payment information — bKash, Nagad, Rocket, Upay, or bank account details
- Your chosen password (stored in encrypted form)
- Messages and documents you send during contact and support
2.2 Automatically Collected Information
When you visit the website, some technical information is collected automatically:
- IP address and device type
- Browser version and operating system
- Pages visited on the website and time spent
- Cookie and session data
- Login times, betting activity, and transaction logs
- Referral source — where you came from before reaching our site
2.3 About Cookie Use
Cookies are used on the ac 44 website. Cookies are small text files stored in your browser. They are used to manage sessions, remember user preferences, and improve site functionality. You can control cookies by changing your browser settings, though doing so may limit some features of the site.
3. Purpose of Using Your Information
Information collected from you is used only for specific and legitimate purposes. ac 44 never uses your information for excessive or unnecessary reasons.
3.1 Service Operations and Account Management
- Completing registration and verifying user identity
- Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, and bank transfer
- Providing bonus and reward benefits
- Determining VIP level and providing cashback
- Sending account notifications and important updates
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorised access
- Monitoring and investigating suspicious transactions
- Using OTP and two-step verification to protect accounts
- Complying with anti-money laundering regulations
3.3 Ensuring Responsible Betting
ac 44 believes in a responsible betting culture. By analysing user data, we identify patterns of excessive betting and provide support where needed. Detailed guidance on this is available on the Responsible Gaming page.
3.4 Customer Support and Communication
- Providing 24/7 support via live chat and email
- Ensuring customer service in Bengali and English
- Resolving account and transaction enquiries
- Informing you about relevant promotions and offers (with your consent)
3.5 Platform Improvement and Analytics
Statistical data is analysed to evaluate and improve website performance. No personally identifiable information is used in this analysis.
4. Data Storage and Security
The security of your information is extremely important to ac 44. We use the highest industry-standard security technologies.
4.1 Technical Security Measures
- SSL Encryption: All data transfers are encrypted using SSL technology
- Data Encryption: Stored sensitive information is kept in encrypted form
- Access Control: Only authorised staff can access specific data
- Security Monitoring: Continuous system monitoring and threat detection
- Regular Security Audits: Regular testing conducted to identify vulnerabilities
4.2 Data Retention Period
Your personal information is retained for as long as your account remains active. Even after an account is closed, some information may be retained for a specified period for legal obligations, fraud investigations, or dispute resolution. Once no longer needed, information is securely deleted.
5. Sharing Information with Third Parties
ac 44 never sells your personal information or shares it with third parties for commercial purposes. However, limited information sharing may occur in certain specific situations.
5.1 Payment Processors
Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and banks to complete deposit and withdrawal processes. This information is used solely to verify and complete transactions.
5.2 Service Providers
Certain technology service providers, such as server hosting and analytics companies, may have access to limited data. All such providers operate under strict confidentiality agreements and may not use data beyond ac 44's instructions.
5.3 Legal Obligations
Information may be provided in accordance with lawful instructions from courts or government authorities in Bangladesh. In such cases, ac 44 will attempt to notify you, although this may not always be possible for legal reasons.
6. Your Rights
You have a number of important rights regarding your personal information. ac 44 fully recognises and respects these rights.
6.1 Right of Access and Correction
You may request to view the information ac 44 holds about you at any time. If any information is incorrect or incomplete, contact our support team to have it corrected.
6.2 Right to Deletion
In certain circumstances you may request that your information be deleted. However, information that must be retained due to legal obligations may not be possible to delete.
6.3 Right to Data Portability
You may request your personal information in a structured, readable format.
6.4 Right to Object to Processing
You may withdraw your consent for marketing communications at any time. Account milestone notifications and security alerts cannot be opted out of, as they are an essential part of the service.
7. Protection of Minors' Information
All services on ac 44 are for persons aged 21 or older only. If a minor registers, their account will be closed immediately and all collected information will be deleted. If you become aware that a minor is using our platform, please notify our support team without delay.
Age is verified at the time of registration. However, additional verification may be requested even after an account has been activated in certain cases. Reading about us in detail will show that ac 44 always prioritises operating as a responsible platform.
8. International Data Transfers
ac 44's servers may be located outside Bangladesh. Even if data is transferred to another country, the protections in this privacy policy apply equally. We ensure that the highest security standards are maintained wherever data is stored.
9. Policy Changes
ac 44 reserves the right to change or update this privacy policy as needed. If significant changes are made, a notice will be posted on the website and registered users will be informed by email. Continuing to use the platform after changes have been made means you accept the updated policy.
If you have any questions about this policy or wish to make a request regarding your information, please contact us. For general questions, visit our FAQ page — you will find answers to many questions about accounts, payments, and privacy there.
10. Contact Information
For any questions, comments, or requests regarding your information related to this privacy policy, please contact our support team.